Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
great location
breakfast included
limited dining
cleanliness concerns
7.4/10
Very good
Rooms
7.5
Location
9.1
Service
8.4
Dining
6.6
Guest reviews
7.4/10
based on 28 reviews
8.3
8.3/10 based on 7930 reviews
James
United Kingdom,
April
2024
9.0/10
I had a pleasant stay at the hotel. The rooms were small but spacious enough for me, clean, and well-equipped. The service was top-notch, ensuring everything I needed was there. The location was superb, right in the heart of all the shops. The dining experience had a great selection to meet all tastes.
Rooms
8.0
The rooms are small but spacious enough for me, clean, and well-equipped.
Service
9.0
The service was outstanding, ensuring everything I needed was there.
Location
10.0
The hotel's location is superb, right in the heart of all the shops.
Dining
9.0
The dining had a great selection to meet all tastes.
Facilities
9.0
The facilities were great.
Lucy
United Kingdom,
April
2024
8.2/10
The hotel is in a very central location, right in the middle of Orchard, making it super convenient for shopping and transportation. The rooms were smaller than expected and a bit dusty, but the double and single beds were comfortable. The service was top-notch with helpful and friendly staff. The dining options were good but slightly overpriced for what was available.
Rooms
8.0
The rooms were in excellent condition and very clean.
Service
9.0
The staff were absolutely friendly and very helpful with the check-in process.
Location
9.0
The hotel is very central with an MRT station conveniently located just next to the building, perfect for exploring Singapore.
Dining
7.0
The dining was nice with plenty of options, although a bit pricey based on what was offered.
Facilities
8.0
The hotel had nice and clean facilities, making the stay comfortable.
Ken
United Kingdom,
March
2024
7.2/10
The hotel's rooms were a bit small but comfortable; however, they were not as clean as expected and housekeeping did not come daily. On the bright side, the stay included breakfast. The service was provided by young, accommodating, and friendly staff; although, there were some challenges with email address acceptance. The location was excellent, close to Orchard Road shopping precinct and the MRT, making it perfect for exploring. Unfortunately, the dining options were limited and not as described for Halal meals. The facilities were basic but adequate for a pleasant stay.
Rooms
7.0
The rooms were smaller than anticipated and not as clean as I would have liked, but they were comfortable. Having breakfast included was a nice touch.
Service
8.0
The staff, while young, were accommodating and friendly. They were helpful during check-in and check-out, even with email-related issues.
Location
9.0
The hotel's location was great, right next to the main Orchard Road shopping area. It was convenient and ideal for exploring the city.
Dining
5.0
The dining experience fell short of expectations with limited options and some discrepancies in Halal descriptions.
Facilities
7.0
The facilities were basic but served their purpose adequately during my stay.
great location
limited dining
Dominic
United Kingdom,
March
2024
8.6/10
The hotel is located in a superb area, right at the heart of all the shops, with easy access to public transportation and fantastic dining options nearby. The rooms are small but have all the essentials, perfect for short stays. The service is outstanding, with thoughtful gestures like a surprise birthday card and prompt assistance from the friendly staff. The dining experience is good but could use a bit more variety in the menu. Overall, a great value for money choice with excellent facilities.
Rooms
7.0
The rooms are small but have everything you need for a comfortable stay.
Service
9.0
The staff is incredibly helpful and friendly, going above and beyond to ensure a pleasant stay.
Location
10.0
The location is superb, centrally located with easy access to shopping, dining, and public transportation.
Dining
8.0
The dining experience was good, although it could benefit from a bit more variety in the menu.
Facilities
9.0
The hotel offers fantastic facilities to enhance your stay.
Kenneth
United Kingdom,
March
2024
8.0/10
I really enjoyed my stay at this hotel. The location was excellent, surrounded by malls which made it easy to find places to eat. The staff were always polite and happy to help make our stay as comfortable as possible. The dining experience could be improved, but overall, it was a great experience.
Rooms
7.0
The cabins were pretty tight but actually correct as they are designed for siblings of another gender. The room layout made cleaning a bit challenging, with some dusts under the bed and behind the toilet seat.
Service
9.0
The staff were efficient and friendly, always ready to assist us with any needs. The laundry service was very convenient.
Location
9.0
The hotel is conveniently located near the Orchard Street for all major shopping needs and just a 2-minute walk from Isetan Orchard/Shaw Centre. It is also close to the Orchard MRT station, making transportation easy.
Dining
7.0
The dining options were limited, but the salads were delicious. Booking directly with the hotel gives you a free breakfast, although more variety would have been appreciated.
Facilities
The facilities are good overall, making the stay comfortable. However, some improvements could be made to enhance the dining experience.
Edward
United Kingdom,
March
2024
7.2/10
The hotel's rooms are tiny but cosy, making it a nice option for a casual or quick staycation. The service was awesome, with staff always ready to help. The location is extremely good for exploring Singapore, being close to shopping malls and cafes. The dining experience was below average for the price paid.
Rooms
7.0
The rooms may be tiny, but they are cosy for casual or quick staycays.
Service
9.0
The service was awesome, with staff always smiling and being very helpful.
Location
9.0
The location is perfect for shopping and sightseeing, close to shopping malls and the MRT.
Dining
5.0
The dining was below average for the price paid.
Facilities
Diana
United Kingdom,
February
2024
7.2/10
The hotel is conveniently located in the heart of Orchard Road, making it a great spot for exploring Singapore despite the heat outside. The rooms, although compact, are very comfortable and clean; however, the unique configuration with the bathroom on the outside wall might strike you as a little unusual. The service is really laidback and nonchalant, but the unfriendliness and unhelpfulness of some staff members can be off-putting. The dining experience offers decent variety but can be improved, especially in terms of restocking breakfast options promptly. The hotel could do with modernization, yet its prime location compensates for this flaw.
Rooms
8.0
The rooms are compact but very comfortable & clean.
Service
6.0
The service is really laidback and nonchalant.
Location
9.0
The hotel's fantastic location on Orchard Rd is perfect for exploring Singapore.
Dining
7.0
The dining options provide variety but can be improved in terms of restocking breakfast items promptly.
Facilities
6.0
The hotel could benefit from modernization.
Nick
United Kingdom,
February
2024
8.2/10
The hotel is situated right on Orchard Road, offering easy access to shopping and dining options. The rooms, although a bit small, provide great value for money. The service was friendly and helpful, enhancing the stay experience. The location is fantastic for exploring Singapore's vibrant shopping districts. However, the dining experience could be improved, and some minor switches in the room were not working properly.
Rooms
8.0
The rooms are a little small but still offer great value for money.
Service
9.0
The service was friendly and helpful.
Location
9.0
The hotel's location on Orchard Road is fantastic for shopping and dining.
Dining
7.0
The dining experience was acceptable, but some improvements could be made.
Facilities
8.0
The hotel offers a range of convenient facilities for a comfortable stay.
Hayley
United Kingdom,
February
2024
7.4/10
The hotel offers a packed experience with great views, but lacks a bidet and the free handyphone provided by some cheaper alternatives. Rooms weren't ready until 5 pm, which could be inconvenient.
Rooms
7.0
The rooms are packed with views, but missing a bidet that you'd expect in a modern Singapore hotel. However, they offer great views.
Service
8.0
The service was great and helpful, with friendly and accommodating staff, but a request for a SGD250 deposit could be a bit off-putting.
Location
9.0
The location is perfect for shopping and sightseeing around Orchard Road, very close to major shopping centers and eateries. Although it's a bit industrial, it's convenient for various occasions.
Dining
6.0
The dining experience was average, with an egg station but limited hot dish choices. Pricing seemed a bit expensive compared to the offerings.
Facilities
7.0
The hotel offers laundry services, which can be convenient for guests.
Anthony
United Kingdom,
February
2024
8.0/10
The Yotel Singapore is a great stopover hotel located conveniently next to the train station with a solid location near Orchard Road. The rooms are compact but clean while the service is friendly and accommodating. The dining options may have room for improvement, but the nearby dining choices make up for it.
Rooms
8.0
The rooms are compact and sufficient for most needs, well-kept, and clean.
Service
9.0
The staff is super accommodating, professional, and polite, making for a pleasant experience overall.
Location
9.0
The Yotel Singapore is perfectly situated for easy access to Orchard Road and the MRT, although some stairs may be involved with large luggage. The nearby shops and train station add convenience to the stay.
Dining
6.0
The dining experience might fall short of expectations with limited variations daily, but the presence of numerous dining options in the vicinity compensates for it.
Facilities
8.0
The Yotel Singapore offers practical facilities for a comfortable stay.
Thomas
United Kingdom,
January
2024
7.8/10
I was pleasantly surprised with the futuristic room design, although it was a bit challenging with two large suitcases. The cleanliness and upkeep were impressive, making for a comfortable stay. The service had its ups and downs, with some pleasant interactions but also instances of rudeness and misinformation. The location on Orchard Road was superb, offering convenient access to shopping. Dining options varied from exquisite to overpriced, with a good mix of international and local cuisine. Overall, a mixed but interesting experience.
Rooms
8.0
The rooms were futuristic and different from many other hotels I've stayed in. They were clean and well-kept, but a bit small for managing two large suitcases.
Service
6.0
The service had its highs and lows. While some staff members were friendly and helpful, there were instances of rudeness and misinformation that tainted the experience.
Location
9.0
The location on Orchard Road was wonderfully appointed and very convenient for all my shopping needs. Being close to Ion Mall and Orchard Station was a huge plus.
Dining
7.0
The dining offered a diverse range of options, from Intercontinental to local cuisine. Although it was innovative and appealing, some prices seemed a bit high for the offerings.
Facilities
9.0
The facilities were modern and convenient, with a huge shower/toilet bathroom setup. The hotel was located on the shopping street, providing easy access to various amenities.
Peter
United Kingdom,
January
2024
8.6/10
The hotel is superbly located in the hub of Orchard Road, making it a perfect spot to explore most of Orchard. The rooms are small but well-organized, though they might be a bit tight for three people. The service was helpful and friendly, with a lovely touch of surprising me with a small platter of macarons. The dining options were good but could have been more diverse, and the location is ideal for tourists looking to enjoy stunning views over the city from their room.
Rooms
8.0
The rooms are small but well-organized with everything we needed.
Service
9.0
The service was helpful and friendly, noted by the surprising platter of macarons.
Location
10.0
The location is superb in a hub of Orchard Road, perfect for exploring most of Orchard with stunning views over the city.
Dining
7.0
The dining experience was good, providing variety and freshness, but could have been more diverse for such a beautiful hotel.
Facilities
The facilities were moderate.
Jack
United Kingdom,
December
2023
7.8/10
The hotel is located in a very convenient area, close to the Orchard Road shopping hub with easy access to various malls and public transportation. The rooms, although small, are cleverly designed for maximum efficiency. The service was incredibly helpful and friendly. However, the dining options could use more variety, and the facilities were a bit limited.
Rooms
7.0
Despite being tight, my cabin was intelligently laid out to make the most of the space available.
Service
9.0
The staff here are really kind and always ready to assist with any queries or needs.
Location
9.0
The hotel is superbly situated near Orchard Road, making it easy to reach shopping destinations and the MRT stations.
Dining
6.0
The breakfast spread was satisfactory but could be enhanced with more diverse selections.
Facilities
The hotel offers basic facilities, but they could consider adding more amenities for additional comfort.
Charles
United States of America,
December
2023
7.8/10
The hotel's location is the selling point, ideal for a short stay. The rooms, although compact, are modern and well-equipped, with the only natural light coming from the facility. The service is top-notch, with welcoming and accommodating staff, including the unique touch of robots. Dining is moderately priced, though slightly lacking in variety. The location is convenient, close to key attractions and transportation hubs, with a surreal shower view over the city. However, the absence of outside views and small room size might be drawbacks.
Rooms
7.0
The rooms, although small, are modern and well-equipped, with the only source of natural light coming from the facility.
Service
9.0
The staff were welcoming and accommodating, with a nice touch of the two robots adding a post-modern feel to the place.
Location
8.0
The hotel's location is the selling point, near key spots like bus stops and shopping centers. It's around 500m to Orchard MRT, perfect for shopping along Orchard Road.
Dining
7.0
The dining experience was satisfying, with a moderate spread of options. It would be great to see more exotic fruits on the menu.
Facilities
8.0
The hotel offers modern amenities and facilities, including a beautiful shower view over the city.
clean
no outside view
Paul
United Kingdom,
November
2023
7.2/10
The hotel's rooms were a bit too compact but efficiently designed. Despite being smaller than expected and not providing ample space for luggage, they were suitable for a group of three. The service, while the staff wasn't in the best mood, was accommodating and hospitable. The location was convenient, offering easy access to the airport and various shopping and dining opportunities. The dining experience wasn't outstanding but not bad either. Overall, a decent stay with some room for improvement.
Rooms
7.0
The rooms were a bit small but efficiently designed.
Service
8.0
The service was accommodating and hospitable.
Location
8.0
The hotel had a convenient location with easy access to the airport and shopping areas.
Dining
6.0
The dining experience was decent but could be improved.
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